ANONYMOUS CALL REJECTION
Reject incoming calls that have blocked their directory or identification
information. Anonymous callers will hear an intercept message when they call.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Anonymous Call Rejection
- Click On to Enable / Click Off to Disable
- Click Save
TELEPHONE INSTRUCTIONS
- Dial *77 to Enable / Dial *87 to Disable
- Listen for a confirmation message
ANYWHERE
Make business calls from any phone, anytime, anywhere. Move calls from
one device to another without hanging up, and accesses business features
regardless of the device being used.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Anywhere
- Click Add
- Enter 10-Digit Phone Number and Description
- (OPTIONAL) Check to Enable / Uncheck to Disable:
Alert all locations for Click-to-Dial Calls
Outbound Alternate Phone Number
Diversion Inhibitor
Require Answer Confirmation
Call Control Services - Click Save
- (OPTIONAL) Click Add from Selective Criteria tab
Select · Setup Options · Time Schedule · Holiday Schedule and
· Call Policies - Click Save
NOTE: View Available Portal link displays a list of Anywhere Feature Control
phone numbers. Enables users to make outbound calls, while assuming the
identity of their desk phone, as well as swap calls between Anywhere devices
from an Off-net number (mobile, landline, or other VoIP line)
TELEPHONE INSTRUCTIONS
- Dial appropriate Anywhere Feature Control phone number (skip step if
using desk phone) - Dial *12 to Enable / Dial *13 to Disable
To swap active calls from one Anywhere-enabled device to a desk phone:
- Dial appropriate 10-Digit Anywhere Feature Control phone number (skip
step if using desk phone) - Dial *11
CALL BLOCK
Reject calls that meet user-defined criteria and prevent unwanted calls. Callers
on Call Block list will receive an unavailable message.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Call Block
- Click Add
- Enter Description
- Select Reject Call / Do Not Reject Call
- (OPTIONAL) Select · Time Schedule and · Holiday Schedule
- Select preferences to trigger Call Block
(OPTIONAL) Enter up to twelve 10-Digit Phone Numbers (for each entry)
to be blocked - Click Save
CALL FORWARDING
Forward incoming calls to another number. Feature setting options include:
Call Forward Don’t Answer and Call Forward Busy Line, as well as Call Forward
Always and Call Forward Not Reachable, which can be used for Disaster Recovery.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Call Forwarding
- Click On to Enable / Click Off to Disable the appropriate Call Forward
option(s) - Enter the 10-Digit Phone Number for Call Forwarding destination
- Select the appropriate number Rings before calls are forwarded
- Click Save
- (OPTIONAL) Click the View / Edit option following Call Forwarding
Selective
Click On to Enable / Click Off to Disable Call Forwarding Selective
Enter Default Call Forwarding Number
Click On to Enable / Click Off to Disable Call Forwarding Ring Reminder
Click Add Call Forwarding Selective Criteria
Enter Description
Select · Forwarding Options · Time Schedule · Holiday Schedule · and
Calls Policies - Click Save
TELEPHONE INSTRUCTIONS
Forward specific calls to specific locations based on user-defined criteria.
- Dial *72 to Enable / Dial *73 to Disable Call Forward Always
Dial *94 to Enable / Dial *95 to Disable Call Forward Not Reachable - Enter the 10-Digit Phone Number for the Call Forwarding destination
and press # - Listen for a confirmation message
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Call Forwarding Selective
- Click On to Enable / Click Off to Disable
- Enter default call forward to number
- Click Add and enter Description
- Select · Forward to Policy · Call Policies
- (OPTIONAL) Select · Time Schedule · Holiday Schedule
- Click Save
CALL LOGS
Review records of incoming and outgoing calls. Call Log information is
updated hourly.
INTERNET INSTRUCTIONS
- Login to online account
- Click Call Logs from sidebar
- Click Viewing and select Log type
CALL RETURN
Quickly dial the number of the last incoming call.
TELEPHONE INSTRUCTIONS
- Dial *69
- Automatically connects with the last incoming caller
CALL TRANSFER
Transfer calls to another employee or another phone number.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Call Transfer
- Click On to Enable / Click Off to Disable
(OPTIONAL) Click On to Enable / Click Off to Disable:
• Diversion Inhibitor for Blind Transfers
• Diversion inhibitor for Consultative Calls
• Busy Camp On service and set number of seconds (30 to 600) - Click Save
TELEPHONE INSTRUCTIONS
- Press Transfer
- Enter the appropriate transfer number
- Press Transfer again
CALL WAITING
Switch to new incoming calls while already on another call.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Call Waiting
- Click On to Enable / Click Off to Disable
- Click Save
TELEPHONE INSTRUCTIONS
- Dial *56 to Enable / Dial *57 to Disable
- Listen for a confirmation message
- Dial *70 and enter the appropriate 10-Digit Phone Number to Disable for
one call
To Answer:
- Sound will alert when there is another call
- Press Flash to put the existing caller on hold and accept the other call
CALLER ID
Identify callers before answering the call. Block Caller ID information from
being delivered with Outbound Caller ID Block.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Caller ID
- Click On to Enable / Click Off to Disable
- Click Save
- (OPTIONAL) Click the View / Edit option following Outbound Caller ID Block
Click On to Enable / Click Off to Disable - Click Save
TELEPHONE INSTRUCTIONS
- Dial *68 to permanently Enable Outbound Caller ID Block / Dial *81 to
permanently Disable - Dial *82 and the 10-digit Phone Number to Disable Outbound Caller ID
Block for one call
Dial *67 and the 10-digit Phone Number to Enable Outbound Caller ID
Block for one call - Listen for a confirmation message
DO NOT DISTURB
Halt calls, pages or intercom messages. Callers will receive a busy message and
are sent to Voicemail. If Voicemail is not activated, callers will receive a busy signal.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Do Not Disturb
- Click On to Enable / Click Off to Disable
- (OPTIONAL) Check to Enable Ring Reminder / Uncheck to Disable
- Click Save
TELEPHONE INSTRUCTIONS
- Dial *78 to Enable / Dial *79 to Disable
- Listen for a confirmation message
FIND ME
Forward calls to up to ten alternate locations. Incoming calls will be directed to
specified phone numbers.
INTERNET INSTRUCTIONS
Find Me – Simultaneous Ring:
- Login to online account
- Click Settings
- Click the View / Edit option following Find Me – Simultaneous Ring
- Click On to Enable / Click Off to Disable
- Enter up to 10 Phone Number(s) / SIP URI addresses(s)
(OPTIONAL) Check to Enable / Uncheck to Disable:
• Do not ring my simultaneous ring numbers if I’m already on a call
• Answer Confirmation Required for selected entries - Click Save
- (OPTIONAL) Click Add Simultaneous Ring Criteria
Select · Setup Options · Time Schedule · Holiday Schedule · and Calls Policies - Click Save
Find Me – Sequential Ring
- Login to online account
- Click Settings
- Click the View / Edit option following Find Me – Sequential Ring
- Click On to Enable / Click Off to Disable
- Enter up to 5 Phone Number(s) / SIP URI addresses(s)
(OPTIONAL) Check to Enable / Uncheck to Disable:
• Answer Confirmation Required
• Use Base Location First and Select Number of Rings for Base Location
• Continue the search process if the base location is busy
• Skip search process. Assumes forwarding and messaging are enabled - Click Save
- (OPTIONAL) Click Add Simultaneous Ring Criteria
Select · Setup Options · Time Schedules · Holiday Schedule · and Calls Policies - Click Save
LAST NUMBER REDIAL
Quickly dial the number of the last outgoing call.
TELEPHONE INSTRUCTIONS
- Dial *66
PRIVACY
Privacy options exclude phone numbers from organization Directory Lists, Auto
Attendant Extension Dialing, Auto Attendant Name Dialing and Phone Status
monitoring.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Privacy
(OPTIONAL) Check to Enable / Uncheck to Disable:
• Directory Privacy
• Auto Attendant Extension Dialing Privacy
• Auto Attendant Name Dialing Privacy
• Phone Status Privacy - Click arrows to move Available Users to Assigned Monitors to allow users
to view phone status - Click Save
SPEED DIAL
Add frequently dialed numbers for quick and simple access.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Speed Dial
- Click Add Contact
- Enter First Name and Last Name of Speed Dial Contact
- (OPTIONAL) Select Primary Phone type: · Home · Mobile or · Work
- Select appropriate Speed Dial Code (codes 00 – 49 available)
- Click Save
TELEPHONE INSTRUCTIONS
- Dial *75 and wait for the tone
- Dial appropriate Speed Dial Code followed by the user’s 10-Digit Phone Number
(Example: 03+800-555-1212) - Listen for a confirmation message
To Use Speed Dial:
- Listen for a dial tone
- Dial # followed by appropriate 2-digit Speed Dial Code
THREE-WAY CALLING
Speak with two people at the same time.
TELEPHONE INSTRUCTIONS
- Press Flash while on active call
- Dial the second person when dial tone sounds
- Press Conference to bridge all calls
- Press Flash again to add the original caller
VOICEMAIL
Send calls to a personal Voicemail while on another call, not at the office or just
too busy. Messages can be conveniently retrieved by phone, online account or email.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Voicemail
- Click On to Enable / Click Off to Disable
- Check to Enable / Uncheck to Disable appropriate Voicemail options:
• Send All Calls to Voicemail
• Send Busy Calls to Voicemail
• Send Unanswered Calls to Voicemail - Click Save
To Access Messages:
- Click the Account tab on the main login screen
- Click Messages
- Select Action · Play · Save · Forward · Delete or · Block Number
TELEPHONE INSTRUCTIONS
- Dial *98
- Enter default passcode 8642 and press # (first time setup)
- Following passcode has expired prompt, enter a permanent passcode
and press # - Re-enter permanent passcode and press #
- Follow the rest of the prompts to record name and greetings
To Access Voicemail:
- From On-Network Extension: Dial *98
From Off-Network Extension: Dial 10-Digit Phone Number and press *
when greeting starts - Enter passcode and press #
Main Voicemail Menu Options:
[1] To access Voicemail
[3] Record name
[8] To change passcode
[9] To exit the voice portal
[#] To repeat this menu
Access Voicemail Options:
[1] To listen to messages
[2] To change mailbox busy greeting
[3] To change mailbox no answer greeting
[5] To compose and send a new message
[7] To delete all messages
[*] To go to the CommPilot voice portal
[#] To repeat this menu
VOICEMAIL TO EMAIL
Receive voicemail messages via email for up to 5 email addresses.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Voicemail
- Select Use Unified Messaging or Forward to this Email Address
- (OPTIONAL) Enter destination Voicemail to Email Notification Address(es)
Enter up to five email addresses for Use Unified Messaging
Enter a single email address for Forwarding to this Email Address
Check to Enable / Uncheck to Disable Phone Message Waiting Indicator - Check to Enable / Uncheck to Disable additional Voicemail to Email
options
• Notify me by Email of the new message of this address
• E-mail a carbon of the message to
• Transfer on ‘0’ to Phone Number - (OPTIONAL) Enter Email Address(es) / 10-Digit Phone Number following
enabled option(s) - Click Save
VOICEMAIL GREETINGS
Set busy and no answer greetings for callers sent to Voicemail.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Voicemail
- Click Voicemail Greetings
- Select System Greeting or Personal Greeting to assign Busy Greeting
(OPTIONAL) Click Choose File to upload custom greeting
Click Choose File in the popup window
Select appropriate file to be uploaded* - Select System Greeting or Personal Greeting to assign No Answer
Greeting
(OPTIONAL) Click Choose File to upload custom greeting
Click Choose File in the popup window
Select appropriate file to be uploaded*
Upload up to three Alternate No Answer Greetings
(OPTIONAL) Enter Greeting Name
Click Choose File to upload custom greeting
Click Choose File in the popup window
Select appropriate file to be uploaded* - Select Number of rings before greeting
- Click Save
NOTE: Custom greeting upload must be a wav file in CCITT u-Law, A-Law, 8kHz
sampling rate, or 8-bit Mono format and should not exceed 4.5 MB
TELEPHONE INSTRUCTIONS
- Dial *98
- Enter passcode and press #
Access Voicemail Options:
[2] To change mailbox busy greeting
[3] To change mailbox no answer greeting
[#] To repeat this menu
VOICEMAIL DISTRIBUTION LISTS
Configure up to 15 distribution lists for sending messages from your voicemail
voice portal.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Distribution List
- Select appropriate Distribution List number 0 -14
- Enter Description and Phone Number/SIP-URI
- Click Add
- Click Save
NOTE: Assigned number corresponds to the key that you must use in the
voicemail voice portal to use a given list
VOICEMAIL PIN RESET
Temporarily reset Voicemail PIN. Accessing voicemail with default passcode 8642
will prompt you to assign a new permanent passcode.
INTERNET INSTRUCTIONS
- Login to online account
- Click Settings
- Click the View / Edit option following Reset Voicemail PIN
- Click Reset
TELEPHONE INSTRUCTIONS
To Change Passcode:
- Dial *98
- Enter default passcode 8642 and press #
- Following passcode has expired prompt, enter a permanent passcode and
press # - Re-enter permanent passcode and press #